The agent performance report is one of our most commonly used reports.  This report will show you exactly how many calls your agents have taken, total Talk Time, Wait Time, Pause Time, Wrap Up Time, etc.

From the Dashboard, click on Reports and select Reports from the drop-down.

Under Common Report, click on "Agent Performance"

To run a report based on a specific Time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply

To Add Additional Filters based on Admin’s preference,

• Click on Filters
• Add the preferred Filters
• Click on  Apply

The Results will be listed down below.