You can now run a 3-way call Report using Custom Report - Agent 3 Way Call Report. This is helpful if you would like to see how long agents spend on a conference/3-way call.
To run the Agent 3 Way Call Report, on the Admin Page go to Reports > Custom Report > Common Reports > Agent 3 Way Calls Report.
This will show the list of your agents that had 3 way/conference calls.
- Talk Time - (from the start of the call to the moment the 3way call end)
- Agent Talk Time - (time agent talk to the lead and time agent on the 3way call with the lead),
- Agent 3way Talk Time - (time from the moment the agent start the 3way call until the agent left the 3way call),
- 3way Talk Time - (time from the moment the 3-way call start to the end of the 3way call).
You may create a breakdown by Campaign, List, or Date depending on your preference. To Create a breakdown, go to Filters > Break Down tab. Click Apply to run the filter.