Queue Handle Report will show calls to a queue and other details like talk time, wait time, hang-ups, and abandoned calls.

This report will show you:

• All Inbound Calls for a given time period.
• Whether those calls were after hours or hit the max wait time.
• Who ended the call, the Agent or the Lead.

From the Dashboard, click on Reports and select Custom Reports from the drop-down.

Click on Common Reports and select Queue Handle Report from the drop-down options.

To run a report based on a specific time range,

• Click on Date Range Button
• Select the preferred Time Range
• Click on Apply

To add Additional Filters based on admin’s preference,

• Click on Filters
• Add the Preferred Filters
• Click on  Apply

The Results will be listed down below.

(Leads that were tagged as DNC- Do Not Call is added as Human Answered)

To download the results to your computer, click on Export to CSV and save the file.