This article will guide you on how to use the Quick Dispositions feature.
This feature will help the agent disposition a call quickly. It needs to be configured on a campaign. You can do this by assigning a disposition to an action for "End The Call" or "Blind Transfer" and send the call to a campaigns predefined numbers.
First step is to enable the Quick Dispositions settings under Global Settings.
To do this, go to the Admin dashboard, click on Account and select Global Settings.
Scroll down and look for Enable Quick Dispositions and set it to Yes.
Once the Enable Quick Disposition is set to Yes, you need to go to your campaign settings to configure the Quick Dispositions Settings.
Click on Call Center and select Campaigns.
Search for your campaign and go to the settings.
Click on the Disposition tab.
Scroll down at the bottom and look for Quick Dispositions settings.
Select a Category either Blind Transfer or End Call and choose a status that you would like to assign to it. For Blind Transfer category, you need to select a predefined number that is configured on the campaign (Click on the link on How to Add Predefined Numbers).
Click on Assign Status to add them to the categories. (Blue label are Blind Transfers and Red are for End Call).
You can arrange each disposition that will appear for your agent interface by dragging it up and down or across the table.
This is what it looks like in the Agent Interface.
Click on Apply Changes once.