If the agent logs in the system for the first time, he needs to configure the Audio Devices Settings.
The agent will only be asked to configure the Audio Device once.
If the agent needs to reconfigure the Audio Devices Settings, here are the steps to do it.
Note: A wired USB-type Headset is required.
In the Agent page, click on the User Email Address and click on Audio Settings
Move the slider to adjust the Volume of the Output and Input Devices
Select the Audio Output and Input Device by click on the Drop-down and select the Device
Click on the Apply Settings Button