Campaign Dial Level Schedule is a feature in which the system can be scheduled to use different dial level at different times.
This feature is useful to admins if they wanted to make sure that the system will only dial a specific timezone on a specific schedule.
This feature can help admin manages its dial level based on their needs.
In the Dashboard, go to Call Center and select Campaigns.
Under Show Campaigns, Click on the Action Button and select Settings.
Click on Schedules Tab.
Click on the Local Call Time Schedules tab
Under the Dial Level Settings Section, configure the following
- Schedule - Activate or Deactivate this Campaign Dial Level Schedule
- Timezone - Select the Timezone the system will follow.
Under Run Dial Level Settings Tab, configure the following.
- Skip - Include or Skip the day in Schedule
- Dial Level - This is the Dial Level system will use during the time period.
- Start and Stop - Select the time period for the system to use specified Dial Level.
- Add Time - To further customize campaign dial levels, additional dial levels schedule can be per day.
You also have the ability to duplicate the schedule throughout the week by clicking on the Duplicate Monday - Friday button
Click on Apply Changes to save the settings.
Note: If any of the days are not configured or skipped, the system will follow the campaign default Dial Level of the campaign.
Here is an example scenario.
Every day the admin wants the system to use the default campaign dial level.
However, every Monday he wanted to use different dial level at different times.
Dial Level 2 between 11:00 AM to 12:00 PM PST.
Dial Level 3 between 1:00 PM to 2:00 PM PST.
Here is how the Schedule needs to be configured.
Time Zone - set it to Pacific Standard Time
Monday should have Dial Level Schedule Entries.
Dial Level 2.0 will start at 11:00 AM and will end at 12:00 PM PST.
Dial Level 3.0 will start at 1:00 PM and will end at 2:00 PM PST.
Leave the rest of the Days Blank
If the campaign is part of a campaign group, the maximum dial level you can select on Dial Level Schedule is the dial level of the campaign under Outbound settings tab.
Campaign Dial Level under Outbound Settings tab.
Campaign Dial Level Schedule