From the Dashboard, click on Account and select Users from the drop-down.


 

In the Show Users Section, click on the Email Address of the User.

In the User settings page, click on Agent Interface Options tab.


 

Click on Select Agent ACL and select your desired existing settings. You may also click on Create Profile if you want to create a new custom profile.

When using an existing Agent ACL, you may press the Edit Profile button to edit the User Agent Interface Options.

Click the Edit Profile button to edit the User Agent Interface Options. The options in that section below will open for editing.

Change the options that need editing.

Go back to Select Agent ACL and click Save button to save the updated settings of the User Agent Interface Options.

Scroll down to the bottom and click on Apply Changes.