From the Dashboard, click on Account and select Users from the drop-down.


 

In the Show Users Section, click on the Email Address of the User.

In the User settings page, click on the Agent Interface Options tab.


 

Click on Select Agent ACL and select your desired existing settings. You may also click on Create Profile if you want to create a new custom profile.

When using an existing Agent ACL, you may press the Edit Profile button to edit the User Agent Interface Options.

Scroll Down and look for Allow Agent to choose CID.




Yes = Agents are allowed to choose the Caller ID when doing a manual call.

Note: If the agent did not select any from Agent CID or Campaign CID, the system will automatically use the Area Code Based Caller ID (ACID) configured on the campaign.


No = Agents don't have the option to change the Caller ID when doing a manual call.

Go back to Select Agent ACL and click the Save button to save the updated settings of the User Agent Interface Options.

Scroll down to the bottom and click on Apply Changes.