This FAQ will help guide you on how you can cancel or release DID numbers from the Admin page.

Note: Only Super-Admin can cancel or release DID numbers from the Inbound Section. If the user is not a Super-Admin, the "Cancel Selected DIDs button" will be grayed out.

From the Admin page, click on Account and select Inbound Numbers.

From the Inbound Numbers section, you can use Filter By to search for the phone numbers.

From here, you can now select the phone number/s that you would like to cancel by putting a checkmark on the phone numbers and then click on the "Cancel Selected DIDs" button.

A dependency check window will appear that will display that the number that you would like to cancel is used on different settings. You can click on the "View" button to direct you the settings or if the number is assigned to a different ACID list, you can click on "Remove ACID Assignment" to remove the selected numbers from the ACID lists.

Once the number is removed from others settings. You will then receive a confirmation window if you would like to cancel all selected DIDs.

Enter the number of days for the delay before the system cancels the selected DIDs.

Click on the "Confirm" button, the next window will show you the summary of the DIDs that you would like to cancel and the date when they will be canceled.

A success window will appear that your request will take place soon.

Note: If you received a message regarding "DID number/s did not pass the verification check and could not be moved to the vault." Contact our Technical Support Team (help@convoso.com)

There will be a "Releasing" or "Pending Cancellation" status on all of the DIDs that you canceled, this will indicate that the numbers are for canceling.