In this Article:
A guide on how to cancel or release DIDs from the Account Admin Portal.
Note: Only a SuperAdmin can cancel or release DIDs. If the user is not a SuperAdmin, the Cancel Selected DIDs button will be grayed out.
1.) From the Account Admin Portal, click the Account main menu option.
2.) Click the Inbound Numbers menu option, shown in the image below.
3.) On the Inbound Numbers screen, use the Filter By search field to find phone numbers.
4.) Select the phone number/s that you would like to cancel by clicking the checkmark box to the left of the number(s).
5.) Click the Cancel Selected DIDs button.
Note: You can only delete up to 200 DIDs at a time.
A Dependency Check window will open that will notify you that the number(s) that you are canceling are used in different settings and need to be removed before canceling or deleting.
Click on the View button to edit the number settings.
- Click the Refresh button after number settings have been changed to update the list.
If the number(s) are assigned to a different ACID List,
- Click the Remove ACID Assignment button to remove the selected numbers from those ACID Lists.
After the number(s) are removed from other settings a Cancel DIDs confirmation window will open, asking if you would like to cancel all selected DIDs.
6.) Enter the number of days for the delay before the system cancels the selected DIDs.
7.) Click the Confirm button
The Pending Cancellation Confirmation window will open, displaying a summary of the DIDs that you are canceling and the date when they will be canceled.
8.) Click the Confirm button again.
A Success notification window will appear that your request will take place soon.
Note: If you receive a message stating, "DID number/s did not pass the verification check and could not be moved to the vault." Contact our Technical Support Team (help@convoso.com)
There will be a Releasing or Pending Cancellation status in the DID Stage column on all the DIDs that have been canceled, this indicates that those numbers are slated for cancelation.
