This FAQ will help guide you on how you can cancel or release DID numbers from the Admin page.
Note: Only Super-Admin can cancel or release DID numbers from the Inbound Section. If the user is not a Super-Admin, the "Cancel Selected DIDs button" will be grayed out.
From the Admin page, click on Account and select Inbound Numbers.
From the Inbound Numbers section, you can use Filter By to search for the phone numbers.
From here, you can now select the phone number/s that you would like to cancel buy putting a checkmark on the phone numbers and then click on the "Cancel Selected DIDs" button.
You will then receive a confirmation window if you would like to cancel all selected DIDs.
Click on the "Confirm" button to cancel the DIDs. You will then get a password confirmation screen. Enter your admin password to proceed.
A success window will appear that your request will take place soon.
Note: If you received a message regarding "DID number/s did not pass the verification check and could not be moved to the vault." Call our Technical Support at 888-456-5454 Opt. 3.
There will be a "Releasing" status on all of the DIDs that you canceled, this will indicate that the numbers are for canceling.