Getting Started With TalkPro Contact Center: Agent Page
How to Log in to Agent Page
Click Here: How to Login to the Agent Interface
How to start the Agent System and Take Outbound Calls
Click Here: How to start the Agent System and Take Outbound Calls
How to Change Agent Status
Click Here: How to Change Agent Status
How to Create a New Lead
Click Here: How to Create a New Lead
How to Search for Leads
Click Here: How to Search for Leads
How to Create Callbacks
Click Here: How to Create a Personal Callback
Click Here: How to Create a System callback
How to Manually Call a Lead
Click Here: How to Manually Call a Lead
How to Transfer a Call to an External Phone Number
Click Here: How to Transfer a Call to an External Phone Number using the quick disposition view
Click Here: How to Transfer a Call to an External Phone Number using the classic view
How to Change the Disposition of a Lead
Click Here: How to Change the Disposition of a Lead
How to Switch Campaigns
Click Here: How to Switch to a Different Campaign