Getting Started With TalkPro Contact Center: Agent Page
How to Log in to Agent Page
Click Here: How to Login to the Agent Interface
How to start the Agent System and Take Outbound Calls
Click Here: How to start the Agent System and Take Outbound Calls
How to Change Agent Status
Click Here: How to Change Agent Status
How to Create a New Lead
Click Here: How to Create a New Lead
How to Search for Leads
Click Here: How to Search for Leads
How to Create Callbacks
Click Here: How to Create a Personal Callback
Click Here: How to Create a System callback
How to Do a Manual Call to a Lead
Click Here: How to Make a Manual Call to a Lead
How to Transfer Call to an External Phone Number
Click Here: How to Transfer a Lead to an External Phone Number
How to Change Leads Disposition
Click Here: How to Change Leads Disposition
How to Switch Campaigns
Click Here: How to Switch to a Different Campaign