This section will guide you on how you can Upload, Export, Copy and Merge Recognize Words or Values for Conversational AI.
These functions are very efficient in configuring Conversational AIs especially if using multiple Words and Values for multiple Conversational AIs.
Values and words recognized by Conversational AI can be added one at a time if needed.
How to Upload Words or Values
The file you need to upload should be on .csv (Comma Delimited) format. Enter the words or values on the first column, and enter the type on the second column.
Value of 1 = Contains
Value of 0 = Exact Match
Save the file as .csv or Comma Delimited.
From the Admin dashboard, click on Apps and then Conversational AI.
Under Show Conversational AI section, click on your Conversational AI to open up the settings.
Right-click on the Recognition box that you would like to upload the words or values and select Edit.
Under Edit Connection, click on Choose File and locate the CSV file you created and click Copy.
After you click on Copy, you will be able to see all the Words or Values and it's Type below.
Uploading using the Merge button will combine the words and value from the existing and the file you are trying to upload.
For the sample below, the word or value "right" is already added. It will then combine the words and values from the file to merge.
After you click on Merge, you will be able to see all the Words or Values and it's Type below.
Click on the Apply button to save the settings.
How to Export Words or Values
From the Edit Connection window, click on Export button to download Recognize Words or Values and its Type.
Below you will see the exported file. It will be on .csv (Comma Delimited) format.
How to Copy and Merge Recognize Values or Word from other Recognition option.
From the sample below, the Yes recognition consists of different words and values.
To copy these values and word to another recognition, right click on recognition and select edit.
Under the Copy Option, click on the drop down and select the "Yes" recognition.
Click on Copy to copy all values and word from "Yes" recognition to "Back" recognition. All the values and words from "Back" recognition will be replaced.
Click on the Apply button to save the settings.
To Merge, this will combine the values and words of the 2 recognition options.
Click on the Apply button to save the settings.