How to Run Speech-To-Text Logs
Speech-To-Text Logs is a report that shows the lead's response to Conversational AI.
It shows which Conversational AI the lead connected with, which lead it was, what part of the question, and what was the lead's reply. It also shows if the event was a success or not.
Speech-To-Text Logs help us track each call event within the Conversational AI and its outcome.
From the Dashboard, click on Reports and select Speech-To-Text Logs.
In the Manage Speech To Text Logs section, configure the filters related to the results needed.
Enter Start and End Dates including the hours (In Pacific Standard Time)
Select which Filter you will use:
- Created At
Select the items for the filter
Note: You may also use % in searching LIKE for example %1, the system will look find any values that end with 1.
Below is the sample on how to use % in searching:
WHERE LIKE = 'a%'
Finds any values that start with "a"
WHERE LIKE = '%a'
Finds any values that end with "a"
WHERE LIKE = '%or%'
Finds any values that have "or" in any position
WHERE LIKE = '_r%'
Finds any values that have "r" in the second position
WHERE LIKE = 'a_%_%'
Finds any values that start with "a" and are at least 3 characters in length
WHERE LIKE = 'a%o'
Finds any values that start with "a" and ends with "o"
Select how the results will be sorted:
Select the order either Descending or Ascending order
If more filters are needed, click on Add Filter
Click on Search.
Results will be listed below.
Clicking the Name of the Conversational AI will open the Setup Page.
Clicking the Lead ID will open the Lead Settings Page.
To Listen to the Recording, click on the Gear Icon and click on Recordings.
To show common texts and counts, set Group by most common speech to ON then Search.