This will guide you on how to run a report for Dynamic IVR.
From the Admin dashboard, click on Reports and the Custom Report.
Under Common Reports, click on Dynamic IVR Report.
Click on Fixed Date Range on the upper right side to select a date or range of dates on which to generate the report.
Select the Start date and End date.
Note: You can also select Quick Date and Time if needed.
Click on Apply once you set start and end date.
Search result will appear at the bottom of the page.
You can use Filter if you want to filter out Campaigns, Queues, Statuses, and List.
Use Break Down to select Horizontal or Vertical Break Down.
You can also set the result as Detail
You can set what kind of graph you want to display the results.
X and Y Axis Graph
To save the report settings for future use, click on Save Report.
To have the report emailed to you, type in an email address into the Emails field. For multiple email addresses, add a comma and no space in between the addresses. Set the frequency to Hourly, Daily or Weekly and set the time that the report should be emailed.
To download the results to your computer, click on Export to CSV and save the file.