When creating fields, there are many options you can select for the field type. This article will show you how to create a text field. Take note that the agent can enter up to 255 characters in this field. If needed, there are larger text fields available for you.
From the Dashboard, click on CRM and select Lead Layouts & Fields from the drop down.
Click on the Fields Tab
Click on the Add Lead Field button
Scroll at the bottom to see how many remaining fields you still have on the account.
Click the Radio Button for Text. Note that this field has a Maximum of 255 characters.
Configure the following
- Field Number - Assign a Field Number - There are 10 fields that can be used as Searchable options in reporting - They are marked as Searchable. Use these fields carefully.
- Field Label - Enter a label to be used on displays, page layouts, reports, and list views.
- Field Name - The Field Name is an internal reference and is used for integration purposes such as custom links, custom s-controls, and the API. Be careful when changing the Field Name as it may affect existing integrations.
- Note: Field Name cannot be ending with an underscore
- Description - Additional info about the field (Optional)
- Help Text - This text displays on detail and edit pages when users hover over the Info icon next to this field.
- Status - Either show, hide or disable the field.
- Required - Always require a value in this field in order to save a record.
- Default Value - If this is set, the value entered will auto-populate the field.
- Min Length - set minimum length if needed.
- Max Length - set maximum length if needed.
You will get and invalid error when you enter Field Name and Field Label incorrectly.
Ex. Field Label : 15_field
Field Name: 15_field
Click on Add Field Button
After adding the field, Required for Statuses will appear below.
This feature will allow Admin to have a required status or statuses for this field. The agent will not be able to disposition the lead without using the required status or statuses of the field.
Select the status and click on the left arrow button to add the status on the Disposition Statuses this field is required for.
If the Agent selects the disposition Appointment and leaves the field blank, this popup will appear
Click on Save Changes to apply the settings.
If you tried to add more and your ran our of field space. You will get an error message. "You’ve used up all of your available fields of data type Text, and Text is of this data type. Please select a different form element."
Note: A hyperlink button will appear on the text field when you enter or put a complete URL address (Sample of complete URL address https://www.convoso.com).