The Call Logs Report shows all leads that were dialed within a specified time period. The report provides certain lead or call information such as Call Log ID, Lead ID, First and Last Name, Phone Number, Call Type, Call Date and Time, Caller ID displayed, Recording Link etc.

However, if the leads are added to the archive the call logs for those leads will be put to archive as well.

Here we will discuss how to view and retrieve call logs from archived leads.

From the Dashboard, click on Reports and select Call Logs (Archived).

In the Manage Call Logs section, you have the option to look for leads based on filters.

• Enter Start and End Dates including the hours (In Pacific Standard Time)
  

• Select the Filter you will use

1. Audio Quality
   
2. Call Type
3. Campaign
4. Duration Sec.
5. ID
6. Lead ID
7. List
8. Outbound Called Count
9. Phone Number
10. Queue
11. Status
12. User
13. Wait Sec.

• Select how the results will be sorted based on Order By filter
  

1. Audio Quality
2. Call Date
3. Call Type
4. Campaign
5. Duration Sec.
6. ID
7. Lead ID
8. List
9. Outbound Called Count
10. Phone Number
11. Queue
12. Status
13. User
14. Wait Sec.

• Select the order as either Descending or Ascending

• If more filters are needed, click on Add Filter

Click on Show/Hide Columns button to select which column you want to show or hide on the results.

Checked or uncheck the columns you want to hide or show and click on the Save button to apply the changes.

Click on Search and the results will be listed below.

Click on Export to download the results.