Different Types of Workflow Events
Trigger Events are actions that act as cue for the Workflow Automation to execute its action. All events needs to be matched in order for the trigger to be activated. If multiple events were selected, all conditions should be met in order for the actions to be executed.
Disposition – Action will be trigger based on the status selected by the agent.
Redisposition – Action will be trigger based on the redisposition status selected by the agent.
Term Reason (Callee, Caller and System) – Trigger action will execute depending on who terminate the call.
Call Type (Manual and Outbound Auto Dial) – Trigger action will execute based on call type.
Lead Action (Create, Delete and Save) – Trigger will execute depending on the action made on the lead.
Call Count - Trigger action will execute based on the number of specified called count and the selected operator.
Field – Trigger action will execute based on the selected fields and operator.
Lead Status – Trigger action will execute based on the status of the lead. (Only available in Email and List relation)
Lead Action - (Only available in Campaign and List relation)
Email Event (Open) – trigger action will execute once the email was opened by the recipient. (Only available in Email and List relation)
Note: You can identify the Trigger Events and Actions if it's Active or Inactive by it's text color. If it's Blue, it means it's Active and if it's Red, it's Inactive.