In This Article:

Steps to edit or export DIDs in bulk.

This is useful when multiple Inbound Numbers need to be edited or exported, rather than doing each number one by one, you can bulk edit or bulk export DIDs.

1.) From the Dashboard, click the Account menu option

2.) Select Inbound Numbers option from the menu. The Manage DIDs page will open.

3.) In the list of DIDs below the Carriers search for the Inbound Numbers.
In this example, we will look for all Inbound Numbers assigned to an ACID List.

4.) Select multiple numbers by clicking the checkboxes in the column to the left of the numbers. As shown below.

• To select all the DIDs on a single page, click on the checkbox at the top of the checkbox column. As shown below.

• After selecting a single page, a link will appear below the buttons at the top of the list for selecting ALL the DIDs in an account. As shown in the image below.

• Once all the DIDs are selected that link will switch to read Clear selection, as shown in the image below, click that link to unselect all DIDs. 

5.) After selecting the necessary DIDs:

• To Export: Click the Export button. 
  A notification will appear instructing you to navigate to the Exports page to view your exported numbers. Click the Reports menu and select the Exports option.

• To Edit: Click the Edit Selected DIDs button. 
  The Edit DIDs screen will open.
  Any changes done on this screen will be applied to all the DIDs selected.

6.) Make selections in any or all the fields on this screen.

• In the General section:
  • Status - Activate or Inactivate the number(s).
  • Route Call To - Select a destination for the Inbound call(s).
  • Route Unknown Calls - Select Yes or No to indicate whether Unknown calls will be routed.
  • Route Unknown Call To - Select a destination for Unknown calls.

• In the Smart Routes section:
  • Prioritize the routing of calls based on Campaigns, Statuses, Inbound from Call Count, Outbound from Call Count, and State.
  • Drag and Drop each section, or use the Arrows to the left to reorder the priority; highest at the top to lowest at the bottom.

• In the DNC Handle section: 

• • Search Method - Inbound calls are filtered based on one of these options:
    • Disable - Inbound calls will not be filtered against DNC Lists.
    • Global DNC - Inbound calls will be filtered against the Global DNC List.
    • Campaign Specific - Inbound calls will be filtered against the Campaign Specific DNC List.
      • This option will present an additional Campaign Search option to select the associated Campaigns.
    • Multiple Campaigns - Inbound calls will be filtered against multiple Campaigns
      • This option will present an additional Campaign Search option to select the associated Campaigns.

• • Route Call To -  Where Inbound calls matched with the DNC go directly to the preferred destination.
    • Additional options appear based on which option is selected.
      

• In the Lead Handle section:

• • List Search Method – When there’s an Inbound call, the system will do the selected option
    • Always create new lead - The system will always create a new Lead for every Inbound call received.
    • Search entire system, otherwise, create a new lead in the Default List - The entire system will be searched for a phone number match. If no match is found, a new Lead will be created.
    • Search Default list, and create the lead in the Default List - The system will search for a phone number match in the Default List. If no match is found, a new Lead will be created.
    • Search specific campaign, otherwise, create a new lead in the Default List - The system will search for a phone number match in the selected Campaigns. If no match is found, a new Lead will be created.

• Number Search - The following are the phone number options the system will search for matches:
  • Phone - The system will look for a match in Phone Numbers.
  • Phone and Cellphone - The system will look for a match in Phone and Cellphone Numbers.
  • Phone and Cellphone and Work Phone - The system will look for a match in Phone, Cellphone Numbers, and Work Phone Numbers.

• Default List - Select the List that will contain the newly created Leads.

7.) Click the Apply Changes button at the bottom right.