Skip Call Analysis on First Call
Call Analysis is a feature of the system in which it detects whether a call has been answered by a real person or by voicemail. If voicemail or an answering machine is detected, the system will not forward the call to your agents.
There are instances however that you may want to disable call analysis only for the first time you call the leads because you have high cost and/or well qualified leads and want to make sure that agents receive every single call. In this case you can configure the Skip Call Analysis on First Call feature.
What does it do? Skips Answering Machine Detection on the first call attempt when AMD is turned on. Standard or Aggressive is not a factor in this instance. Once a lead is dialed the first time around, Answering Machine Detection will filter any reattempts thereafter if the setting is turned on.
Why would you use this? No version of AMD is 100% effective. With this in mind, many clients would prefer to bypass the first round of Answering Detection thereby ensuring their agents are receiving 100% of connected leads. This is a valid concern with Co-reg leads (API real-time lead push), high cost and well qualified lead list purchases.
To learn more on how to configure this feature, see FAQ How to configure Skip Call Analysis on First Call