From time to time you may want to change the disposition of a lead.  This can be done from the agent page by going to More and then Redisposition. But if that is disabled for your agents, the admin can change the disposition of a lead as well.  

From the Dashboard, click on Call Center and select Leads from the drop down.

In Manage Leads section, you have the option to look for leads based on filters.

• Start / End Date: you can choose between Created At or Last Call
• Filter By: select the fields that you want to filter leads from
• Order By: select how the results will be shown.
  
  
•  If you need to add more filters, click on Add Filter and add another filter field.
  

Click on Search

The results will be shown below.

In the Redisposition Leads drop down, select the status you want to use as the new status of the lead.

Click on Redisposition Leads Button.

A pop up window will appear. Here are the Redisposition Type options

1. All Results (Will not trigger Redisposition Workflow) - by selecting this one will only change the status but Workflow Action will not trigger.

2. Selected Leads only (Will trigger Redisposition Workflow) - by selecting this option will change the status of the lead and as well will trigger the Workflow action.

If the user used this option but failed to select a lead/s, the corresponding error modal box will show.

Click on Redisposition

A message will appear confirming the task