This section will guide you on how to clone a user. The Admin can use this option if he would like to create a new user with the same settings as with the existing users. This will be much easier instead of checking each settings to match with the existing user.
Here are the steps on how to do it.
From the Admin Dashboard, click on Account and then Users.
Search for the existing user that you would like to copy its settings, click on the action button and then select Clone.
On the next page, you need to enter the Agent's First Name, Last Name, Email Address and the Password.
After you click on Clone User, there will be a pop up window saying that "We are working hard to complete your task. Please allow up to 15 minutes for your change to take effect."
You need to allow 15 minutes before the agent can log in.