As we all know, Caller ID degrades its reputation over time when leads report the numbers as spam and such.
When a DID's phone reputation becomes low or bad, it may be time to replace it with a new one.
Replacing DID's will help improve connectivity.
Note: If the DID or Inbound Number is being used as the Caller ID of the Campaign, replacement DID will become the new Caller ID of the Campaign.
From the Dashboard, click on Account and select Inbound Numbers from the drop down.
Select the DID that you want to replace by putting a check mark in the box beside it.
You may also select all DIDs displayed in the page by putting a check mark in the box beside the header title.
Once all DID you want to replace has been selected, click the Replace Selected DIDs red button to start the replacement process.
The DID Replacement window will appear.
Click on Confirm button to continue with the replacement
DID Replacement Fee is $1 per DID. This is a one time payment only.