A DID inbound number is a service that we have to provide our client the ability to receive callbacks from their leads. DID numbers are commonly used as sets of Area code Based Caller IDs or as others call it Local Presence.
Our Area code Based Caller ID feature enables your team to automatically dial your leads using Caller IDs with local area codes.
Managing DIDs for Area code Based Caller ID is very important to assure high call connects or success rate. A Caller ID that has very good phone reputation greatly affects the chance of your leads answering your calls and getting them into the line with your Agents.
As we all know, Caller ID degrades its reputation over time when leads report the numbers as spam and such.
Convoso offers the ability to have your DID phone reputations checked. Please take into consideration that there are thousands of sources out there that provides phone reputation score, the results varies from these different database. We also have our own source too, rest assured ours is a good source to depend on. To know more on how to do this, please visit our FAQ about How to Check Phone Reputation for Inbound Numbers.
When a DID's phone reputation becomes low or bad, it may be time to replace it with a new one. To know more on how you can replace your DIDs, please visit our FAQ about How to replace existing DIDs with new ones.
To get you started in setting up your account for inbound dialing and areacode based caller id calling, please feel free to reach us at 888 456 5454 and one of our Account Manager will be more than happy to assist.