Lead Timeline and Logs
A lead timeline is a presentation of sequence of events that enables you to understand the lead's call history.
Timelines are useful when you need to study past calls and events happened to a particular lead. This is very useful for management tasks. For example, the lead's timeline would clearly illustrate when a call was made to the lead, what type of call and what system automation got triggered.
This is also useful when investigating possible anomalous calls.