In This Article:
- Minimum System Requirements
- Recommended System Requirements
- Workstation Requirements
- At-Home Users vs. In-Office Users
For Advanced Network Requirements see: Advanced Network Requirements for TalkPro
For Network Firewall and Port Requirements see: Network Firewall and Port Requirements
Minimum System Requirements |
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Processor |
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*Netbook CPUs such as Intel Atom are not recommended. |
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Operating System |
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RAM | 4GB | ||
Free Space | 20GB | or at least 10% of the main drive | |
USB Port | 2.0 | at least 1 Port needs to be available |
Recommended System Requirements |
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Processor |
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*Netbook CPUs such as Intel Atom are not recommended. |
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Operating System |
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RAM | 8GB | ||
Free Space | 20GB | or at least 10% of the main drive | |
USB Port | 2.0 or 3.0 | at least 1 Port needs to be available |
Workstation Requirements
Using a faster computer will provide a more reliable connection when other programs, such as a CRM or other web applications, use system resources heavily.
Under-powered computers can exhibit choppy audio (“jitter”) that may result in a terminated phone connection.
- An ethernet-cabled network connection is recommended as WiFi is not supported.
Note: Wireless/personal hotspots operate on a different wireless protocol known as MiFi. This is different than traditional WiFi and so results can vary.
Due to the unpredictable nature of MiFi connectivity with VoIP, mobile/personal hotspots are not supported at this time.
Browser Requirements
The latest stable version of Google Chrome browser is required. (Google Chrome)
The TalkPro Contact Center only officially supports Google Chrome. |
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Headset Recommendations
USB cabled headset with built-in echo cancellation technology.
EncorePro 500 USB Series | ![]() |
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*Poly and Plantronics are the same company, Plantronics became Poly in 2019. |
At-Home Users vs. In-Office Users
With so many workers operating at home these days you will need to ensure your Agents have sufficient Network and System capabilities on their home machines.
- Wifi is insufficient for any VoIP application. Users should be using a cable connection.
- An ethernet cabled network connection is recommended as WiFi is not supported.
- At home Users should have 40mb download speed and a 5mb upload speed.
- A minimum of 1mb a second per upload speed is required for at home Users.
In-Office Users should be configured on the company network and hard-lined in with cable. In Office should be able to go to the IT Department when needed.
At-Home Users tend to be more on their own and need to know how to check the specifications on their machines.
Mac Users and Windows Users will have to follow different steps to find the specifications of their machines.
At-Home Windows Users
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In this window you can see which Operating System (OS) you are running, the System Type (32 or 64 bit), what type of Processor you have, the amount of RAM (memory) on your machine, and how much Storage you have available. |
At-Home Mac Users
In this window you can view the Operating System (OS), the memory (RAM) for your machine, and the Processor Chip.
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Note: If your Mac is newer than 2020, the Apple M1 Chip is equivalent to the Intel i7. |