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Optimal System Requirements

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Ernie Babinski
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To ensure a smooth experience with Convoso's system, we provide a set of optimal requirements for the use of our web application. These recommendations are based on the best possible setup for running Convoso on your machine to ensure the best experience possible.

For Advanced Network Requirements see: Advanced Network Requirements

For Network Firewall and Port Requirements see: Network Firewall and Port Requirements

Note: Adblocking Extensions may prevent Convoso from functioning correctly. Please be sure to whitelist Convoso or disable these extensions when using our application.

Optimal System Requirements

Processors

Intel* i5 - 6th Gen. or newer

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*Netbook CPUs, such as Intel Atom, are not recommended.
*Intel i3 may be acceptable so long as no other applications are in use while Convoso is running. 

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AMD Ryzen 3 1300x or better

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Apple M1 Chip or better

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*M1 Chip is equivalent to Intel i7 for older Apple machines.

Operating System

Windows*10 - 32-bit/64-bit

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*Windows 8 may be sufficient so long as no additional applications are running while Convoso is running.

Mac OS X* 10.11 or newer

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*Mac OS X 10.2-10.10 may be sufficient, assuming there is enough RAM and free space, and a decent processor.
*iOS on iPhone and iPadOS are not supported nor ideal.

RAM

 

 8GB*
*Less than 8GB may be sufficient so long as no other applications are running, as they will consume resources. However, we do not recommend anything lower 4GB.

Free Space

 20GB - or at least 10% of the main drive

USB Port

 2.0 or 3.0 - at least 1 Port needs to be available

 

Workstation Requirements

Using a more up-to-date and faster computer will provide a more reliable connection when other programs, such as a CRM and other web applications, use system resources heavily.

Under-powered computers can exhibit choppy audio ("jitter") that may result in a terminated phone connection.

  • An ethernet-cabled network connection is recommended, as WiFi is not supported.
    Note: Wireless/personal hotspots operate on a different wireless protocol known as MiFi. This is different than traditional WiFi, and so results can vary.
    Due to the unpredictable nature of MiFi connectivity with VoIP, mobile/personal hotspots are not supported at this time. 

Browser Requirements

The latest stable version of Google Chrome browser is required. (Google Chrome)

Convoso only supports Google Chrome.

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  • Edge and Firefox are not supported.
    These browsers hinder the performance of the Convoso Application.

 

Headset Recommendations

A USB-cabled headset with built-in echo cancellation technology is highly recommended.

Due to the nature of call handling in Convoso, it is highly recommended not to use other audio-producing applications/websites/services concurrently. 

Wireless headsets operate in two modes, call mode and music/media mode. If a user is running just Convoso, the headset will stay in call mode, but if the user starts playing a youtube video or using some other audio service, the headset audio will switch to media mode resulting in the user experiencing audio issues while using Convoso.

  • The user may still hear the customer, but the mic may stop working, or a variety of other issues may occur. Symptoms vary from device to device.
  • It is highly recommended that users not run other audio applications while using Convoso.
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Savi 8210 / 8220 / 8240

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*Poly and Plantronics are the same company, Plantronics became Poly in 2019.

 

Checking System Specs

With so many workers operating at home these days, you will need to ensure your Agents have sufficient Network and System capabilities on their home machines.

  • Wifi is insufficient for any VoIP application. Users should be using a cabled connection.
  • An ethernet-cabled network connection is recommended, as WiFi is not supported.
  • At-Home Users should have a 40mb download speed and a 5mb upload speed.
  • A minimum of 1mb a second per upload speed is required for At-Home Users.

In-Office Users should be configured on the company network and hard-lined in with cable. In-Office should be able to go to the IT Department when needed. 

At-Home Users tend to be more on their own and need to know how to check the specifications of their machines.

Mac Users and Windows Users will have to follow different steps to find the specifications of their machines.

At-Home Windows Users

  • Open the Control Panel.
  • Click on System (or System and Security.)
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In this window you can see which Operating System (OS) you are running, the System Type (32 or 64 bit), what type of Processor you have, the amount of RAM (memory) on your machine, and how much Storage you have available.

 

At-Home Mac Users

  • Click the Apple icon in the top-left.
  • Click the About This Mac menu option.

In this window you can view the Operating System (OS), the memory (RAM) for your machine, and the Processor Chip.

  • Click the Storage tab to see available space on your hard drive.
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Note: If your Mac is newer than 2020, the Apple M1 Chip is equivalent to the Intel i7.

 

Note: Every system is different, and we can ONLY provide recommendations. You MUST contact your own company's IT professional for the final say and implementation of solutions and setup for your machine.

 

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