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TalkPro Basic System Requirements

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Ernie Babinski
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To ensure a smooth experience with TalkPro Contact Center, we provide a set of minimum and recommended requirements for the use of our web application.

For Advanced Network Requirements see: Advanced Network Requirements for TalkPro

For Network Firewall and Port Requirements see: Network Firewall and Port Requirements

 

Minimum System Requirements
Processor
  • Intel i3*
  • CPU 3.0GHz+ (2) Core
  • or AMD Ryzen 3
  • Mac Users: M1 Chip or better
  • Intel Skylake 61xx/63xx Series, or any release after 2016
  • CPU 2 Core or better or equivalent
  • AMDFX-6350 equivalent or better.
  • M1 Chip is equivalent to Intel i7

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amd_ryzen_3_logo.png

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  *Netbook CPUs such as Intel Atom are not recommended.
Operating System
  • Windows 8*
  • Mac OS 
  • 32-bit/64-bit and above.
  • 10.2 and above

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RAM 4GB    
Free Space 20GB or at least 10% of the main drive  
USB Port 2.0 at least 1 Port needs to be available  

 

Recommended System Requirements
Processor
  • Intel i5*
  • CPU 3.0GHz (4) Core
  • or AMD Ryzen 3 
  • Mac Users: M1 Chip or better

  • Intel Skylake 64xx Series (or higher), or any release after 2018

  • CPU 4 Core or better or equivalent

  • AMD 1300x equivalent or better

  • M1 Chip is equivalent to Intel i7

241349.pngamd_ryzen_3_logo.png

m1chiplogo.png
  *Netbook CPUs such as Intel Atom are not recommended.
Operating System
  • Windows 10
  • Mac OS 
  • 32-bit/64-bit and above.
  • 10.2 and above

Windows_10_Logo.svg.png

MacOS_wordmark.png
RAM 8GB    
Free Space 20GB or at least 10% of the main drive  
USB Port 2.0 or 3.0 at least 1 Port needs to be available  

 

Workstation Requirements

Using a faster computer will provide a more reliable connection when other programs, such as a CRM or other web applications, use system resources heavily.

Under-powered computers can exhibit choppy audio (“jitter”) that may result in a terminated phone connection.

  • An ethernet-cabled network connection is recommended as WiFi is not supported.
    Note: Wireless/personal hotspots operate on a different wireless protocol known as MiFi. This is different than traditional WiFi and so results can vary.
    Due to the unpredictable nature of MiFi connectivity with VoIP, mobile/personal hotspots are not supported at this time. 

Browser Requirements

The latest stable version of Google Chrome browser is required. (Google Chrome)

The TalkPro Contact Center only officially supports Google Chrome.
  • Edge and Firefox are not supported.
    These browsers will hinder the performance of the TalkPro Contact Center.

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Headset Recommendations

USB cabled headset with built-in echo cancellation technology.

EncorePro 500 USB Series Poly.logo_1-696x452.jpg

Savi 8210 / 8220 / 8240

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*Poly and Plantronics are the same company, Plantronics became Poly in 2019.

 

At-Home Users vs. In-Office Users

With so many workers operating at home these days you will need to ensure your Agents have sufficient Network and System capabilities on their home machines.

  • Wifi is insufficient for any VoIP application. Users should be using a cable connection.
  • An ethernet cabled network connection is recommended as WiFi is not supported.
  • At home Users should have 40mb download speed and a 5mb upload speed.
  • A minimum of 1mb a second per upload speed is required for at home Users.

In-Office Users should be configured on the company network and hard-lined in with cable. In Office should be able to go to the IT Department when needed. 

At-Home Users tend to be more on their own and need to know how to check the specifications on their machines.

Mac Users and Windows Users will have to follow different steps to find the specifications of their machines.

 

At-Home Windows Users

  • Open the Control Panel.
  • Click on System (or System and Security.)
 mceclip1.png
In this window you can see which Operating System (OS) you are running, the System Type (32 or 64 bit), what type of Processor you have, the amount of RAM (memory) on your machine, and how much Storage you have available.

 

At-Home Mac Users

  • Click the Apple icon in the top-left.
  • Click the About This Mac menu option.

In this window you can view the Operating System (OS), the memory (RAM) for your machine, and the Processor Chip.

  • Click the Storage tab to see available space on your hard drive.
 mceclip2.png
Note: If your Mac is newer than 2020, the Apple M1 Chip is equivalent to the Intel i7.

 

 

 

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