Overflow Call Settings
This campaign feature allows the Admin to manage outbound calls waiting on queue if there's no available agent. The Admin can set a number of seconds where the call can stay on queue and then it will follow the overflow destination.
If the calls on queue where not answered by the agent, they can still be transferred to an IVR, Safe Harbor (A recorded message that will play) or terminate the call.
To configure this Overflow Call Settings, please click here.