How to Set Up a Ringless Voicemail Campaign

In the Dashboard. Go to Call Center and select Campaigns



Under Show Campaigns, Click on the Name of the Campaign to go to the Settings

In Campaign Settings, click on the General Tab and select Ringless Voicemail for Campaign Type

Click on Apply Changes

Note: A Ringless Voicemail Campaign will have different sets of tabs as compared to a regular campaign.

A regular campaign will have General, Outbound Settings, Inbound Settings, Call Routing, Leads, Dispositions, Assigned Users, Hopper, Auto Logout, and Advanced Configurations Tab.

A Ringless Voicemail campaign will have General, Ringless Voicemail, Leads, Dispositions and Hopper Tab.

The following are not present in a Ringless Voicemail Campaign. These sections are removed because they are no longer needed to setup this type of campaign.

• General tab
  • Default 3-Way / Blind Transfer Caller ID:
    
  • SMS DID Number:
    
• Leads tab
  • Lead Creation Settings
    
  • DNC settings
    
• Disposition tab
  
  • Alternative Numbers to Dial