This seven-minute video introduces the process of adding a new User using either the Create New User Wizard or by cloning an existing User.
Provides an overview for configuring many of the basic settings, including:
- User's Name and Credentials
- Access to Campaigns & Queues
- Lead Search Capabilities
- User Level
- Skill and Weight Levels for Campaigns & Queues
- Agent Interface permissions (Agent ACL)
- Callback settings
- Admin App permissions (Admin ACL)
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