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Overview

ClearCallerID Pro is a suite of features for managing DID Reputation. A new Dashboard provides valuable insight into an Account DIDs' Reputation and how it impacts performance.

The dialing cap feature allows Admins to set daily call limits for their ACID Lists. Automated Remediation settings allow Admins to rest and reactivate a portion of their flagged/blocked DIDs to recover their reputations.

Automated alerts will keep Admins informed about their DIDs and recommend actions to take.

Contents:

CCID Pro Dashboard

The ClearCallerID Pro™ Dashboard is displayed at the top of the Manage DIDs page.

To open Manage DIDs:

  • Click the Account main menu.
  • Click the Inbound Numbers menu option.

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By default the main sections of the ClearCallerID Pro Dashboard are collapsed.

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There are three (3) parts to the CCID Pro Dashboard:

(1) DID Totals

Total DIDs Resting and Total DIDs Flagged/Blocked allow you to see the overall state of your DIDs at a glance. 

(2) ClearCaller ID Pro - Insights

The collapsible line graph displays the contact rate or success rate for Clean Numbers, Flagged/Blocked Numbers, and Overall.

(3) DID Overview

Collapsible section with three graphs detailing the status of the Account's DIDs.

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Reputation Check

Reputation flags are defined differently for each Carrier, and each Carrier has a different set of values for considering a call as Blocked or Flagged.

There are two (2) types of Reputation: Blocked and Flagged.

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AT&T Considers:

  • Fraud Risk and Blocked as Blocked.
  • Account Services, National Disability, Political Call, Spam Risk, Survey, Telemarketer, Fraud Risk, Blocked, and Nonprofit as Flagged.

T-Mobile Considers:

  • Blocked as Blocked.
  • Scam Likely and Blocked as Flagged.

Verizon considers:

  • Blocked as Blocked.
  • Potential Spam, Blocked, Illegal Scam, Political Call, and Probably Fraud as Flagged.

Note: Each carrier uses proprietary flagging and blocking algorithms that produce different results and may vary throughout the day.

 

DID Totals

DID Resting
Shows the number of Account DIDs that are resting; not being used. 

    • Get More DIDs: This button takes you through the process of ordering additional DIDs for the Account.

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DIDs Flagged/Blocked
Shows the total number of DIDs that are Flagged/Blocked by the primary Telecommunications Carriers: AT&T, Verizon, and T-Mobile.

    • Register DIDs: This button takes you through the process of registering your DIDs.

ClearCallerID Pro - Insights

This line graph tracks the Contact Rate or Success Rate for clean and blocked DIDs which allows for easy visualization of how Caller ID reputation impacts the Account's overall performance.

Thus empowering Admins to make informed choices about their Remediation settings and purchasing additional DIDs.

You can view the ClearCallerID Pro - Insights graph in two (2) ways. Select one from the drop at the top-right of the graph:

  • Success Rate: Clean vs. Flagged/Blocked
  • Contact Rate: Clean vs. Flagged/Blocked

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  • There is a color key below the X-axis.
  • To see the specific percentages for a certain date, hover your mouse over the plotted lines.

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Contact Rate

The Date is shown on the X-axis.

The Contact Rate percentage is shown on the Y-axis. 

  • The Contact Rate for Clean Numbers is expressed with a green line.
  • The Contact Rate for Flagged/blocked Numbers is expressed with a red line.
  • The Overall Contact Rate for all Active Numbers is expressed with a purple line.

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Success Rate

The Date is shown on the X-axis.

The Success Rate percentage is shown along the Y-axis. 

  • The Success Rate for Clean Numbers is expressed with a green line.
  • The Success Rate for Flagged/blocked Numbers is expressed with a red line.
  • The Overall Success Rate for all Active Numbers is expressed with a purple line.

DID Overview

  • (A) Inbound numbers:
    Displays the total number of DIDs in the Account.
  • (B) Flagged/Blocked status bar:
    Compares the number of Clean phone numbers versus Flagged/blocked phone numbers.
    • The key below the bar displays the percentages and totals for Clean and Flagged/blocked DIDs. 
  • (C) Calls Today status bar:
    Compares the number of phone numbers that have placed 150 or more calls versus numbers that have placed less than 150 calls that day.
  • (D) Flagged/blocked numbers bar graph:
    Displays the total Flagged/blocked phone numbers.
    • The bars represent the number of Flagged/blocked numbers per Carrier.
    • They compare the number of DIDs Flagged versus Blocked.
    • Admins can see the total amount of their DIDs Flagged/blocked for AT&T, Verizon, and T-Mobile. 

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Max Calls Per Day

This CCID Pro setting allows Admins to assign a max call limit for their ACID Lists.

  • This dialing cap is applied to all DIDs within the ACID List.
  • The default for this setting is No Limit.

To implement a dialing cap, select one of the values in the drop-down.

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  • Once a DID reaches the max call limit, it will not be used to dial anymore that day. 

The total calls placed by a DID in the last 24 hours can be seen in the Calls Today column on the ACID Settings page.

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  • The same column can be seen on the Manage DIDs page (Account main menu > Inbound Numbers option.)

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If all the DIDs within an ACID List reach the max call limit, then the Campaign linked to this ACID List will switch to using its default Caller ID.

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  • You can also view the Caller ID Status via the CID Status column on the ACID Settings page.

Automated Notifications

There will be an automated alert in the Notification Center (accessed via the Bell Icon) when the dialing cap for one or more ACID Lists has been reached. 

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Example Notification you may get when a dialing cap has been reached:

There was X# of ACID Lists where the dialing limit was met for all DIDs in one or more area codes. Please see the file attached to review your area codes to ensure you stay within your dialing limit.

CCID Automated Remediation

Automated Remediation Management (ARM) allows Admins to designate that a percentage of their flagged/blocked DIDs will be put in a resting state until their reputation recovers. Numbers that are Resting will not be used for dialing. 

Under the Account main menu > Global Settings option, scroll down the page to find the Enable CCID Remediation setting.

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You can control the Remediation Status for each ACID List via the Show ACIDs page (Call Center main menu > List Based ACID option). Here, you can also view the number of Resting DIDs for each ACID List.

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To learn more about enabling and configuring CCID ARM, see CCID Automated Remediation.

This feature is included with a CCID Pro subscription. You can choose to use it alongside the Max Calls Per Day feature and the CCID Pro Dashboard for holistic DID Reputation Management. 

CCID Automated Remediation will no longer be available to Accounts without a CCID Pro Subscription.

 

 

 

 

 

 

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