Agent Tutorial #5 - Active Call Controls

Welcome to Convoso's Omni Agent tutorials!

In this 'Active Call Controls' tutorial, we will cover:

• Location of the acitve call controls
• Overview of the active call controls
• Transfers - Transfer Conference Functions
• Transfer to phone number
• Transfer to a queues
• Transfer to another agent
• Transfer to a predefined number
• Dial with Customer Vs. Blind Transfer