Agent Tutorial #1 - Accessing the agent Interface

Welcome to Convoso's Omni Agent tutorials!

In our 'Accessing The Agent Interface' tutorial, we will cover:

• Logging into your agent interface
• Selecting your Agent campaign and availability
• Overview of the agent interface
• Switching agent campaigns
• Switching from Available to Not Ready status
• Select and always allow your USB headset
• Logging out at the end of the day