Agent Monitor Logs will show the log history of Users who monitored (barge, whisper & Listen) the agents as well as used the Force Logout option in the Agent Monitor page.
- Login to the URL https://admin.convoso.com/login using your Admin Credentials.
- From the Dashboard, click on "Reports" and then click on "Agent Monitor Logs"
- Agent Monitor Logs Page will appear and it will show the
- User who monitored the call
- Agent that was monitored
- Lead ID of the call
- Action how the user listened to the call
- Duration for how long the agent was monitored
- Date and Time when it happened