The Agent Monitor Logs will show the log history of Users who monitored (barge, whisper & Listen) the agents as well as used the Force Logout option in the Agent Monitor page.
This section will help admin determines the actions done by other admins.
From the Admin Dashboard, click on Reports and then click on Agent Monitor Logs.
The Agent Monitor Logs Page will appear and it will show the following:
- User who monitored the call
- Agent that was monitored
- Lead ID of the call
- Action how the user listened to the call
- Duration for how long the agent was monitored
- Date and Time when it happened