Agents can be assigned to multiple campaigns or campaign groups but can only log in to a single campaign or a group.
In this section we will discuss on how agents switch campaign or campaign groups.
Note: You may or may not be in preview dial depending on how your admin has setup your campaign’s dial type.
Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
If an agent needs to switch campaigns, make sure status is first set to a Not Ready Status
Click on the Switch Campaigns button, and select the Campaign or the Campaign Group agent needs to log in to.
Set agent status back to Available
The current campaign of the agent will be seen lower right corner of the page.