Agents can be logged in to either a single campaign or a campaign group. Many times an agent may need to change the campaign or group that they are currently logged in to. In this section we will discuss on how agents switch campaign or campaign groups.
Note: You may or may not be in preview dial depending on how your admin has setup your campaign’s dial type.
Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
If you need to switch campaigns, ensure that you are in a NOT READY status.
Click on the Switch Campaigns button and select the Campaign or the Campaign Group the agent needs to log in to.
Set agent status back to Available
The current campaign of the agent will be seen lower right corner of the page.