To go on ready and start making calls, please click the Status option found in the upper right side of the agent interface and select Available status.
When on Ready status, it will say Waiting for a call in the upper left side of the page.
When your shift ends and about to logout. First, go on pause status by clicking on Agent Status option and select any Pause status (Pause statuses are colored red, you may use Not Ready status).
Click on the Agent Status option again and click on Logout button to logout properly.
Note: Always logout properly and do not just close the browser window to avoid getting your session stuck in the server.