Agent Status indicates whether an agent is ready to accept calls or not.
Here we will discuss how to change Agent Status
To go on ready and start making calls, please click the Status option found in the upper right side of the agent interface and select Available status.
When on Ready status, it will say Waiting for a call in the upper left side of the page.
To go on Not Ready, click on Agent Status option and select any Pause status (Pause statuses are colored red, you may use Not Ready status).
If agent needs to log out, Agent Status should be Not Ready first.
Then click on the Agent Status option again and click on Logout button to log out properly.
Note: Always logout properly and do not just close the browser window to avoid getting your session stuck in the server.