Step 1. Login to the URL https://agent-lax.convoso.com using your Agent credentials.
Step 2. Choose a valid Campaign and Availability to complete the agent login process.
(If you want to be safe select a campaign and use the Not Ready availability status)
Step 3: Click on the (A) "Reason Code" Button and select the (B) "Status" agent needs to use. To start the dialer, select "Available"