Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Call Center” and select (B) “Campaigns” from the drop down.
Step 3: In Show Campaigns Section, click on the (C)”Action Button”, then select (D) ”Settings” in the drop down.
Step 4: In the campaign settings page, go to (E)“Outbound Settings” tab.
Step 5: In this Section, Admin can configure the "Dial Method"
Here are the options:
Preview Dial - at the end of a call, agents are able to see the next lead in the list. It is up to them when to make the call and they may also be able to skip to the next lead on the list. This can be ideal for more complex sales where a bit of research is required between calls to increase the chances of success.
- (See FAQ How to Activate Preview Dial)
Power Dial - the system automatically dials the Leads based on your desired calls-to-agent ratio.
- (See FAQ How To Change Power Dial Level)
Predictive Dial - the system automatically dials the Leads based on your desired calls-to-agent ratio against your drop call percentage.
- (See FAQ How To Use Predictive Dial Method)