If you have connected an agent account to an external softphone or a VoIP phone, you can check on the connection. You can check this feature to verify if the agent is registered and capable of receiving calls as well as the agent's connection type.
From the Dashboard, click on Account and select Users from the drop down.
In the Show Users section, click on Action button then select Settings from the drop down.
In the Users settings page, go to the Connection Type tab.
Under Connection Type, click on Connection Information.
Click on Connection Information Button and it will show the connection details of the agent's computer.
- Contact: (SIP Connection IP)
- Status: (OK = registered and latency -or- UNKNOWN = Unregistered)
- User: (Janus WEBRTC or External DEVICE)