Check this feature to verify if the agent is registered and capable of receiving calls as well as the agents connection type.
Step 1: Log In to the URL https://admin-lax.convoso.com/login using your Admin credentials.
Step 2: From the Dashboard, click on (A) “Account” and select (B) “Users” from the drop down.
Step 3: In Show Users Section, click on (A) “Action Button” and select (B) “Settings” from the drop down
Step 4: Click on (A) Connection Type Tab
Step 5: Under "Connection Type" scroll down until you see (A) Connection Information.
Step 6: Click on "Connection Information Button" and it will show the connection details of the agent's computer.
- Contact: (SIP Connection IP)
- Status: ( OK = registered and latency -or- UNKNOWN = Unregistered )
- User: (Janus WEBRTC or External DEVICE)