List Based / Area Code based Caller ID is a feature where the campaign matches the area code to the lead that it calls. To configure this, instead of adding them manually one by one, you can import a list that has all the numbers in it. In this article, we will show how to format that list and how to upload it to be used with Area Code based Caller ID.
We can add a list of Area Code Based CID by uploading a CSV file of it. No header is needed - Format should be: area code [first column], 10 digit caller id [second column]
Example CSV file
From the Dashboard, click on Call Center and select List Based ACID.
Click on Upload ACID.
- Press Choose File and select your CSV file for upload.
- Select Country. Select --- NEW ACID List ---
- If you are creating a new ACID List, enter the name of the new ACID List in the New ACID Name field. Select an existing list if you are adding DIDs to an existing ACID List.
Once the upload is complete, a summary will appear telling you if the numbers were successfully uploaded. If not, it will display how many duplicates or invalid numbers there were. It will also show up the total number of successful uploads. Press the View the ACID to direct you to the List based.
In the List based ACID settings, we can see all the ACID uploaded in our List Based ACID.