On the OMNI Agent Page
Look for the Green Telephone Icon Located on Upper part of the page.
Click the Mute Button to switch off the mic.
To switch the Mic back on, Click again the Green Telephone Icon, and click on Unmute Button.
On the OMNI Agent Page
Look for the Green Telephone Icon Located on Upper part of the page.
Click the Mute Button to switch off the mic.
To switch the Mic back on, Click again the Green Telephone Icon, and click on Unmute Button.