In almost every scenario, inbound calls will need to take priority over outbound calls. It is rare for the opposite to be true. Here we will show you how to set your inbound call priority.
From the Dashboard, click on Call Center and select Call Center Queues from the drop down.
In Show Queues Section, click on the Action Button of the Queue, and select Settings from the drop down.
Click on Main Tab and look for Inbound Call Priority.
Set the number priority. Setting this number high will ensure these calls have priority over any other Inbound or Outbound Calls.
Please note: To ensure that this setting will actually prioritize inbound over outbound, you will need to go to Call Center, then Campaigns, go into the Campaign Settings and go to the Inbound Settings tab. Once there, ensure that the Outbound call priority is a smaller number than in the Inbound Call Priority.
Click on Apply Changes to save the changes.