Dispositions, often called Statuses are categories that display the outcome of the call. A well defined list of dispositions will help you to determine whether a phone call was successful or not. You can also set the system to only dial specific dispositions which can help to streamline your dialing.
From the Dashboard, click on Call Center and select Campaigns.
Under Show Campaigns, Click on the Action Button and select Settings.
In the campaign settings page, go to the Dispositions tab.
In the Dispositions tab, you can copy other campaign’s statuses using the Clone Dialable Statuses feature.
Simply select the campaign you want to copy the settings from and click on Clone button.
Please note: This cannot be undone after confirmation, be careful with the clone option.
Configure Dialable Statuses
- Dialable Status– Status of the lead that you want to dial on
- Attempt Second Delay – How long do you want the system to wait before redialing this status. This is only used if you are using lead recycling. If you are not using lead recycling, leave the maximum attempts at one and do not put in an attempt second delay. Note: This is in seconds (60 seconds = 1 minute so 10 minutes = 600 seconds)
- Maximum Attempt – This will be the number of times that the system will try to call a lead with that status.
In the Agent Disposition Categories you can set which statuses can agents use when dispositioning calls.
Use the Select Status drop down and Select Category to move statuses between personal, recycle and trash categories.
Below are the current Statuses set for agents to use. You may use the minus (-) sign to remove a status.
Please note: In order to add a status to the Recycled Leads section it will need to be added as a Dialable Status in the section above.
Click on Apply Changes button in the bottom part to save your changes.