- Login to the URL https://admin.convoso.com/login using your Admin credentials.
- From the Dashboard. Go to “Call Center” and select “Campaigns”
- Under Show Campaigns, Click on the "Action Button" and select "Settings"
- In the campaign settings page, go to "Dispositions” tab.
- In the Dispositions tab, Go to “Clone Dialable Statuses” feature, select the Campaign you would like to copy and click on Clone button.
- A pop up window will appear confirming the changes
- Click on “Apply Changes” in the bottom of the page to save the new settings.
Please note: This will clone the dialable statuses, the lead recycling settings and the dispositions your agents are able to see.
Please note: This can not be undone once it has been completed so be careful when cloning.