When an agent receives an inbound call, the system have the option to automatically launch a script or a webform.
To configure the call Launch Settings, follow these steps:
Step 1. Login to the URL http://admin.safesoftsoltuions.com using your Admin credentials.
Step 2. Click on the tab Inbound and then, In-Groups.
Step 3. Click the Settings icon of the Ingroup you want to modify.
Step 4. Scroll down to Call Launch Settings section.
When a call is received to an agent, Immediately launch:
USE CAMPAIGN SETTINGS - select this if you want to follow the settings of the campaign this ingroup assigned to
Click Here to instructions on How to Assign an In-Group to a Campaign
SCRIPT - select this if you want to launch a script you created
WEBFORM - select this if you want to launch a web form you attached