The system can send notification to agents when quota/ quotas are reach and that is configured in this section.
Step 1. Login to the URL http://admin.safesoftsltions.com using your Admin credentials.
Step 2. Click on the tab Campaigns and then, Show Campaigns.
Step 3. Select the settings icon for the campaign to be modified.
Step 4. Scroll Down to the Campaign Quota Settings section.
Step 5. Create New Quota by selecting a Status and amount and clicking the Add button.
When the quotas are created they will appear in the Existing Quotas section
Step 6. Choose the Quota settings
· Disabled: No quotas will be used
· Any Quota is reached: The campaign will notify agents when any of the quotas are reached
· All quotas must be reached: the campaign will notify the agents when ALL the quotas have been reached
Step 7. Click the Save Changes button to save any changes to the Campaign.
Once the quota is reached, a pop-up window will appear on the Agent Interface notifying the current quota status and its actual numbers.
Note: Admin either need to Reset the Quota settings or Delete to stop this pop-window on appearing from the Agent Interface.