This will allow the User Level 7 to monitor and listen only to the specific agents on a specific Campaign.
Step 1. Log in to the URL http://admin.safesoftslutions.com using your Admin credentials.
Step 2. Click on the tab Users and then, Show Users.
Step 3. Click on the pencil icon Settings for User Level 7.
Step 4. Scroll down to Agent Interface Option section and set the Realtime Access and Realtime Listen to Yes.
Step 5. Click the button Advanced Administrative Permission and from there, you can select whichCampaign and Users you want to give access to the User Level 7 to monitor on Real Time Screen.
Step 6. After that, click on the Save Permission button and then, Close.
Step 7. Once your User Level 7 login to the Admin interface using his Admin credentials and go to the Real Time Screen he will only see the Campaign and Users that you give access to him thus giving him limitation not to monitor other agents not assigned to his configuration settings.
Click Here for the other configuration on Admin Interface Options.
Click Here for the step by step instructions on How to Monitor Your Agents.