Call Backs: This will allow you to enable or disable callbacks, force system callbacks, set agent time zones, enable email notifications for callbacks, and view or delete agent callbacks.
Step 1: Login to Market Dialer Admin using the URL:http://admin.safesoftsolutions.com.
Step 2: Select Users
Step 3: Select Settings to the right of the users that the callbacks are to be managed.
Step 4: Select YES on the drop down list to Enable Callbacks
Note: If set to NO the call back status will not be available on the disposition window.
Step 5: Allow system call backs only: Select No to allow system and personal call backs
Note: If set to Yes the agent will only be allowed to schedule system call backs
Step 6: Set the time zone of the agent in the Agent Time Zone field.
Step 7: A calendar event request can be sent to the mail client for each call back that is scheduled by the agent by enabling the Email Callback Info to Yes and entering the email address under user credentials section where the notification will be sent to.
User Credential Section
- ClickSave Changesat the bottom of the Agent page
Selecting View Call Backs will allow the Administrator to view all the call backs for this agent (System and Personal)
Selecting Delete Call Backs will allow the Administrator to delete ALL CALL BACKS for this agent (System and Personal)