Login to the URL https://admin.convoso.com/login using your Admin Credentials.
From the Dashboard, click on “Account” and select “Dispositions” from the drop down.
In Show Dispositions Section, click on “Action Button” and select “Settings” from the drop down, or create a new disposition.
Note: After you made any changes in your Disposition's setting, please remove the disposition from the campaign Dispositions tab, click Apply Changes and then re-add it, click Apply Changes again for the new changes or settings to take effect.
Kindly check FAQ How to setup the Status Configurations
Configure the following if needed
- (A) Status Description – this is what the agent will see on this screen
- (B) Final Status - Final statuses will not be inserted into the hopper.
- (C) Reached Status - Reached statuses will be used to calculate the quality of your leads.
- (D) Success Status – Yes or No
- (E) DNC Status – If set to Yes, the phone number of the lead with this status will automatically added to DNC List
- (F) Callback Status – If set to Yes, this disposition will be another Callback Status
Click on “Save Changes”