The system can restrict or call the lead based on your hours of operation. There are default call time rules that are ready to use and the Admin can also create a custom call time. This can be set so that the system will start and stop dialing in general or a daily call time where you configure a calling window on each day in a week. This will prevent you from dialing leads too early in the morning or after business hours.
Settings call times correctly will help prevent unnecessary burning of leads.
From the Dashboard, click on Call Center, then click on Call Times.
In the Manage Call Times page, click on Add Call Time.
Name your call time and select the Timezone.
It is important that you select Greenwich Mean Time if you need to dial the leads based on their Local Time Zone.
Under Call Time Generals, set the Time Zone and Default Start and Stop time. Click on Apply Changes to save the settings.
If you need to customize the calling times, go to the Custom Calling Times section below and set the Start and Stop time for each day. Click on Apply Changes to save the settings.
Note: Custom Calling Times can be set differently for each day of the week. This setting will override the Default Start/Stop times.
Note: When creating call time, all state rule is added on "State Call Times within this Call Time".
You can also Add/Remove State Call Times.
Note: If any State Call Time is Selected, it is important that all leads should have data in the STATE FIELD.
If the STATE FIELD is BLANK, the lead will become NON DIALABLE.
Click on Apply Changes to save the settings.
To view State Call Times, click on the State Call Times tab under Manage State Call Times.
Note: You can only view the State Call Times.