Call Recording: These settings allow you to choose the recording options for your agents.
Step 1: Login to the URL https://admin-lax.convoso.com/login using your Admin Credentials.
Step 2: From the Dashboard, click on (A) "Call Center" and then (B) click on Campaigns
Step 3: In Show Campaigns Section click on (C) “Action “button and select (D) “Settings” from the drop down.
Step 4: Under (E) "General" tab, scroll down to (F) "Call Recording" and select the Recording option you wish to apply to the Campaign.
The four options available are:
- NEVER: No calls will be recorded.
- ON DEMAND: This setting allows the agent to choose when to start or stop the recording using the recording button (Start Recording) on their interface.
- ALLCALLS: This will initiate recording at the beginning of all calls, but will allow the agent to stop the recording if needed.
- ALLFORCE: This will record all calls. The agent cannot start or stop recordings in this mode.
Step 5: After selecting the option needed, click on ”Apply Changes” button.