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Area Code Based Caller ID, sometimes called Local Presence, is a feature that allows you to control the Outbound Caller ID based on the Area Code of the Lead that is being dialed. Area code-based Caller ID (ACID) is a Campaign specific setting. Campaigns can be configured to use their own set of Area code-based Caller ID phone numbers.
The Campaign will use the default Caller ID when no Area Code Caller ID is found or when a certain Area Code is not in the Area Code Caller ID list.
Setting up Campaign Custom Caller ID and uploading multiple Caller IDs at once.
Note: Area code-based Caller ID can be configured to display a seemingly random phone number instead of displaying the actual Campaign Caller ID if no Area Code is found to match.
1.) From the Account Admin Dashboard, click the Call Center main menu
2.) Click the List Based ACID menu option, the Show ACIDs page will open.
The Show ACIDs page will open.
3.) Click the Add ACID button.
The Create ACID page will open.
4.) Enter a name for the new ACID List.
5.) Click the Create ACID button in the lower right to create the new ACID List.
The ACID Settings page will open.
6.) In the List Based ACID section, in the Area Code Calculation field drop-down, select Proximity.
- Enable Proximity - is the setting wherein the system will select the closest area code if there is no DID for it.
For example: If your ACID List doesn't have a 310 DID, the system will use another DID which is closer to 310 such as an 818 DID if that is available. The default value is set to Yes.
- Rotate Caller ID If Not Matched - This setting will select an Area Code from your ACID List to display if no Area Code is matched. The default is set to Yes.
7.) Click the Add Area Code button to add new entries.
8.) Select the Country Code (US, UK, Australia, Japan, etc.), type the Area Code and the Caller ID.
9.) Click the Apply Changes button.
Upload Multiple Caller IDs at Once
We can also add a list of Area code-based Caller ID by uploading a CSV file. No header is needed. Format should be: area code [first column], 10 digit caller id [second column]
Example CSV file:
1.) In List Based ACID, on the Show ACIDs page, click the Upload ACID button.
The ACID Upload page will open.
- If you are creating a new ACID List, select New ACID List from the ACID List drop-down field.
In the additional ACID Type field enter a name for the new ACID List.
- You can also select an existing List from the drop-down field if you are adding DIDs to an existing ACID List.
- In the ACID List drop-down field select a List from the drop-down menu.
2.) Click Choose File and select a CSV file to upload.
3.) Select a Country.
Once a file has been chosen in the Upload File field the Upload button will appear on the page.
4.) Click the Upload button to load the file.
Once the upload is complete, the Upload Results will be displayed indicating whether there are duplicate or invalid numbers, the total number of successful uploads, if any numbers were skipped, as well as whether the numbers are owned by Convoso.
Click the View the ACID button to see the List Based ACID settings.
In the List Based ACID settings, you can see all the ACID uploaded in our List Based ACID.
Important Note: The account has a limit of 20k DIDs for all of the ACID Lists.
For Example: The account has five ACID Lists, the total number of DIDs in all five ACID Lists should not be more than 20k.
Set Campaign Custom Caller ID
1.) On the Account Admin Dashboard, click the Call Center main menu option.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Click on the Action drop-down in the Action column, click the Settings option.
- Or click the name of the Campaign to go to the Campaign Settings.
The Campaign Settings page will open.
4.) In the General Tab, in the Custom Caller ID field, shown in the image below, set the Custom Caller ID to Area code-based Caller ID from the drop-down.
- Select the ACID List that was created earlier in the second Custom Caller ID field.
5.) Click the Apply Changes button at the bottom right of the page to save the settings.