This FAQ will guide you on how to play an announcement in a call.
1 - In a call, you will see different [A] Call buttons in the upper right part of the agent interface page.
2 - Please press the [A] Transfer button to open the Transfer Conference Functions window.
3 - This is the Transfer Conference Functions window. In here, please go to [A] PBX Destinations tab. Click on the drop down option on the right, and select [B] Announcements. This will display all available announcements that your admin has setup.
3.1 - You may also use the [A] Search box to narrow down your search in looking for available announcements.
4 - To play the announcement while you and the lead are on the line, please click on [A] Dial with Customer button. To confirm that you’ve successfully connected the announcement in the call, you will see the announcement name being displayed in the [B] Live Transfer list found in the upper right side of the Transfer Conference Functions window.
4.1 - You will see all connected announcements that are currently connected in the [A] Live Transfer list.
4.2 - To mute the transfer line please click the Mute button.
4.3 - To raise or lower the volume, you may use the Volume buttons.
4.4 - To disconnect announcement from the call, you may use the Close button.