A system callback is a scheduled callback which the system will automatically dial on the date that is set. If the lead answers when the system calls them back, the call will be transferred to the next available agent.
Note: The system will not dial a lead with a system callback schedule if there is no agent logged in and on ready status.
The Call Function buttons will appear in the upper right part when in a call.
Once done speaking to the lead, you may click on Hangup button to end the call.
In the Disposition Window, select Call Back.
Callbacks will be selected and Callback’s Time Section will appear
Click the Callback's Time option to open the calendar window. To select a month click the Arrows in the upper part of the calendar window then select a day
Select the Hour and the Minute of the callback
In Callback Type, Select System Callback and then click on Save Changes.
Note: If the admin has set User based callback permissions you may not see the option for System Callback here.